Refund & Cancellation Policy
To cancel or modify an order, please email: info@SteamSaunaSupply.com or complete the form below.
CANCELLATION within 24 HOURS OF PURCHASE:
Orders cancelled 24 hours or less from the time of purchase will receive a full (100%) refund. Refunds will be processed within 10 business days.
CANCELLATION after 24 HOURS OF PURCHASE:
Because our products are custom manufactured on-demand, orders cancelled more than 24 hours from the time of purchase will incur a Restocking Fee of 25% of the total purchase price (including applicable taxes). Refund amounts, less the Restocking Fee, will be processed within 10 business days.
CANCELLATION AFTER SHIPMENT:
Orders cancelled after they have shipped will be ineligible for a refund of any amount.
Processing of refunds will take 5 - 10 business days. Any refunds that are approved over 90 days after purchase will be processed via bank transfer, not credit card or PayPal.